Start your contact center by adding an ACD to your PBX.
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Uniform Distribution Definition
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Choosing a policy for distributing calls
Call Routing - What Is Automatic Call Distribution?
An incoming call distribution group is a group of extensions programmed through system programming.
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SOLVED: The amount of time that a customer waits on hold at a call center can be modeled by a uniform distribution on the interval from 0 seconds to 120 seconds. PART
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